Pricing

Support Plan Templates per User/Per month

ESSENTIALS

18
  • Unlimited remote support
  • 45 minute target response time
  • 4 hour resolution target
  • Next business day onsite response
  • Support covering Servers, Networks, PC’s, Mac, Phones etc.
  • Monitoring & Asset Inventory
  • Dedicated Consultant & Account Manger
  • In depth IT Audit and Documentation Set
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Additional third party support

PRIORITY

40
  • Unlimited remote support
  • 45 minute target response time
  • 4 hour resolution target
  • Next business day onsite response
  • Support covering Servers, Networks, PC’s, Mac, Phones etc.
  • Monitoring & Asset Inventory
  • Dedicated Consultant & Account Manger
  • In depth IT Audit and Documentation Set
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Additional third party support
  • 30 minute target response time
  • Unlimited onsite Break/Fix support
  • Unlimited Online Backup for Servers
  • Unlimited hosting space – Website, Email, Shared Files
  • Same day onsite response
  • Web site creation and Maintenance

ONSITE

28
  • Unlimited remote support
  • 45 minute target response time
  • 4 hour resolution target
  • Next business day onsite response
  • Support covering Servers, Networks, PC’s, Mac, Phones etc.
  • Monitoring & Asset Inventory
  • Dedicated Consultant & Account Manger
  • In depth IT Audit and Documentation Set
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Additional third party support
  • 30 minute target response time
  • Unlimited onsite Break/Fix support
  • Unlimited Online Backup for Servers
  • 2Gb per user hosting space – Website and Email